Effective: November 21, 2025
Therapeutic Solutions OT, LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our Website or use our Services. By accessing our Website or Services, you agree to the practices described in this Policy. If you do not agree with this Privacy Policy, please discontinue use of our Website and Services.
1. Information We Collect
We may automatically collect information such as your IP address, browser type and version, device type, operating system, pages viewed, time spent on the Website, referring URL, and analytics or diagnostic data. You may voluntarily provide personal information including your name, address, email, phone number, emergency contacts, appointment details, payment or insurance information, intake responses, and any other details relevant to coordinating services. If you request occupational therapy or wellness services, independently licensed clinicians may collect health information such as medical history, functional status, environmental or home-safety details, sensory or motor assessments, and session documentation. This information is collected only with your consent and used solely for providing services by those clinicians.
2. How We Use Your Information
We use your information to coordinate occupational therapy, caregiver training, home-safety, wellness, and related services delivered by independently licensed clinicians; to communicate with you about appointments, recommendations, invoices, or requests; to operate and improve our Website; to process payments and maintain business and financial records; to comply with legal and regulatory requirements; and to send appointment reminders or service updates. We do not sell personal information.
3. Cookies & Tracking Technologies
We use cookies, pixels, web beacons, and similar technologies to improve performance, enhance security, analyze usage, and remember preferences. You may disable cookies in your browser settings, though certain features may not function properly.
4. How We Share Information
We may share information with third parties at your request, including healthcare providers, schools, or caregivers. We may also share information with service providers who assist with scheduling, telehealth services, billing, cloud storage, analytics, website hosting, and related business functions. If you request occupational therapy services, we may share information with independently licensed clinicians responsible for clinical decision-making and documentation. We may also disclose information to comply with applicable laws, court orders, or safety concerns, or in connection with a business transfer such as a merger or acquisition.
5. Data Retention & Storage
We retain information only for as long as necessary to coordinate services, operate our business, maintain financial and clinical records, and comply with New York State requirements, including record-retention obligations for independent clinicians. Information is stored in secure systems with restricted access.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, but no electronic system can guarantee absolute security.
7. Children’s Privacy
Our Website and Services are not intended for individuals under 18 without parent or guardian involvement. We do not knowingly collect information from children under 18 without appropriate consent.
8. Your Rights
You may request access to your personal information, request corrections or updates, request deletion where legally permitted, or request restrictions on processing. To make a request, contact [email protected]. Identity verification may be required.
9. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the content, policies, or privacy practices of those sites and encourage you to review their privacy policies before sharing information.
10. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Material changes will be posted with a new Effective Date at the top of the page. Continued use of our Website after such changes signifies acceptance of the updated terms.
11. Governing Law
This Privacy Policy is governed by the laws of the State of New York.
12. Contact Us
Therapeutic Solutions OT
Email: [email protected]